At Ekastore, we are committed to delivering your orders promptly and securely. Our shipping policy outlines the terms and conditions related to the delivery of products purchased through our platform.
1. Order Confirmation and Processing
- Once an order is placed, our team will contact you via call, WhatsApp, SMS, and email to confirm the order details.
- We only proceed with packing and shipping once your confirmation is received.
- Orders are usually processed within 0-1 business days after confirmation.
2. Shipping Time
- After processing, orders are typically delivered within 3–5 business days, depending on your location.
- Delivery times may vary due to unforeseen factors such as weather, holidays, courier delays, or remote locations.
3. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
- Occasionally, we may offer free shipping promotions or discounts based on order value or location.
4. Delivery Partners
- We work with trusted third-party logistics providers to ensure timely and safe delivery of your orders.
- Once dispatched, you will receive tracking details via email, SMS, or WhatsApp.
5. Shipping Locations
- We currently ship across India. If you are from a remote area or unsure about your serviceability, feel free to contact us before placing the order.
6. Delayed or Failed Deliveries
- If your order is delayed, our support team will proactively inform you and assist with updates.
- If a delivery attempt fails due to incorrect address or unavailability, the package may be returned to us. In such cases, re-delivery charges may apply.
7. Damaged or Lost Shipments
- In case your order arrives damaged or is lost in transit, please contact us within 3 days of delivery with supporting photos or details.
- We will investigate and arrange a replacement or refund as per our Refund & Return Policy.
8. Cancellation Before Shipping
- Customers can cancel their order free of charge any time before it is shipped.
- Once shipped, cancellations are not permitted. For more, please refer to our Cancellation Policy.
9. Contact Information
If you have any questions or concerns about shipping, you can reach out to us:
- 📧 Email: ekastore.in@gmail.com
- 📞 Customer Support: +91 9355970998 / 8409980883
- 💬 Chat Support: Available via our website agent Sarthi