Ekastore – Privacy, Return & Refund Policy

Welcome to Ekastore! Your trust is our top priority. Whether you’re shopping for the latest electronics or exploring our DIY kits, we’re committed to protecting your personal data and ensuring your satisfaction with every order.

🔒 Privacy Policy

At Ekastore, we value your privacy and strive to keep your information secure and your experience hassle-free.

1. What We Collect:

To fulfill your orders and improve our service, we may collect:

  • Basic Information: Like your name, email, phone number, and shipping address.
  • Order Details: Items you’ve purchased and your preferred payment method.
  • Website Usage Info: Such as which pages you visit—used only to enhance your experience.
  • Cookies: Small files that remember your preferences for a smoother visit.

2. How We Use It:

  • To process your orders and deliver your products.
  • To respond quickly via customer support (email, phone, or chat).
  • To improve our services based on how customers interact with our site.
  • To occasionally share special offers or updates—with your permission only.

3. Data Protection:

We use secure systems and follow industry standards to keep your personal data safe. We don’t sell your data to anyone.

4. Your Control:

You can:

  • Access and update your information.
  • Opt out of promotional emails anytime.
  • Ask us to delete your data by contacting our support.

🔁 Return & Refund Policy

We understand that sometimes things don’t go as planned. Our team is here to help resolve any issue fairly and smoothly.

1. Return Window:

You can request a return within 3 days of receiving your product.

2. Conditions for Return:

  • The product must be unused and in its original condition.
  • Opened DIY kits or used electronic components are not eligible for return.

3. How to Request a Return:

We do not accept direct returns via the website. Instead:

  • Contact our customer support number, email, or reach out to our chat assistant Sarthi.
  • Our support team will investigate your issue.
  • After evaluation, we’ll inform you of the resolution.

4. Refund Process:

  • Once approved, we’ll initiate the refund within 3–5 business days.
  • Depending on the case, we may refund the full order or only the part related to the issue (e.g., if one item is missing/damaged).

5. Items Not Eligible for Return:

  • Opened or used DIY kits.
  • Custom-modified components.
  • Products returned without initiating the proper support process.

💬 Need Help?

We’re always here to help you:

  • Email: ekastore.in@gmail.com
  • Phone: +91 9355970998
  • Chat: Talk to Sarthi, our friendly support assistant, on the website.

We believe in transparency, fairness, and treating our customers like partners. Thank you for trusting Ekastore—your go-to place for DIY innovation and reliable electronics.

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